Thank you for shopping at US. We are dedicated to delivering your outdoor essentials safely and efficiently to your doorstep.

1. Delivery Areas

We currently provide home delivery services exclusively within the United Kingdom. Note: Some remote areas (such as the Scottish Highlands, Islands, or Northern Ireland) may experience slightly longer delivery times.

2. Shipping Cost

• Standard Delivery: FREE on all orders.

• No minimum spend is required to qualify for free shipping.

• Any express or premium shipping options (if available) will be calculated at checkout.

3. Processing & Delivery Time

• Order Processing: Orders are typically processed within 1-2 business days (Monday to Friday, excluding bank holidays).

• Estimated Delivery Time: Once dispatched, your order will usually arrive within 3-5 business days.

• You will receive a confirmation email with a tracking number as soon as your order is on its way.

4. Delivery Method

We partner with reliable UK couriers (e.g., DPD, Royal Mail, Hermes/Evri) to ensure your products are handled with care.

• Home Delivery: All items will be delivered directly to the shipping address provided at checkout.

• Please ensure someone is available to receive the package, or provide specific delivery instructions during the checkout process.

5. Tracking Your Order

Once your order has been shipped, you can track its progress using the link provided in your shipping confirmation email. Please allow 24 hours for the tracking information to update.

6. Damaged or Missing Packages

If your order arrives damaged or if you haven’t received your package within the expected timeframe, please contact our customer support team immediately at [service@coqomks.co.uk]. We will work with the courier to resolve the issue as quickly as possible.